Overview
Tattvam Thought Studio ("Tattvam", "we", "us", "our") operates https://tattvam.pro and provides online counselling psychology, life coaching, and clinical hypnotherapy through Team Tattvam.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, enquire, book a session, or receive services.
We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and rules thereunder, as applicable.
This policy supports transparency and compliance. It does not replace a separate informed-consent conversation at the start of care.
Data fiduciary & grievance contact
For purposes of the DPDP Act, Tattvam Thought Studio is the Data Fiduciary for personal data collected through https://tattvam.pro and our booking systems.
Address: Tattvam Thought Studio · Indore, Madhya Pradesh, India
Privacy enquiries: hello@tattvam.pro · +91 98765 43210
Grievance redressal (data complaints): hello@tattvam.pro. We aim to acknowledge within 7 business days and resolve within 30 days, or explain any delay.
Categories of data we collect
Depending on your interaction with us, we may collect:
- Identity & contact: name, email, phone number, time zone (if provided)
- Booking data: service type, session mode (video/voice), date, time, optional pre-session notes
- Payment metadata: Razorpay order ID, payment ID, amount, currency, status. We do not store card numbers, CVV, or UPI PINs
- Session logistics: calendar entries and meeting links (Google Calendar / Google Meet)
- Communications: emails or messages you send us
- Technical data: IP address, browser/device information, and security logs
- Session-related information you voluntarily share, which may include sensitive data about mental health or wellbeing
Purpose & lawful basis
We use personal data for specified purposes, including:
- Contract performance — scheduling, delivering, and administering booked sessions
- Consent — optional pre-session information and non-essential communications
- Legal compliance — tax, accounting, court orders, and mandatory reporting (e.g. child protection laws)
- Legitimate interests — fraud prevention, security, and service improvement, balanced against your rights
Sensitive & session-related data
Information about mental health, emotions, relationships, trauma, or similar topics shared in sessions is treated with heightened care.
We do not use session content for advertising or sale. Access is limited to practitioners and authorised personnel who need it to provide care or operate the studio.
Where applicable law requires heightened protection, we apply additional safeguards and rely on consent or another permitted legal ground.
Confidentiality & professional limits
We follow professional ethical standards for counselling, coaching, and hypnotherapy. Session information is ordinarily confidential.
Confidentiality is not absolute. We may disclose information where permitted or required by law, including where:
- There is serious and imminent risk of harm to you or another person
- There is reasonable suspicion of abuse or neglect of a child or vulnerable adult (including under laws such as the POCSO Act, 2012)
- A court, regulator, or lawful authority requires disclosure
- You provide written consent for disclosure to another professional (e.g. your physician or psychiatrist)
Cross-border processing
Services are primarily delivered from India. If you access us from abroad, data may be processed in India and on servers used by our processors elsewhere.
By booking, you acknowledge this transfer is necessary to receive the service, to the extent permitted by applicable law.
Retention
Booking and payment records are typically retained up to 8 years for accounting and tax compliance. Session-related records are retained in line with professional standards and continuity of care. Enquiry data from non-clients may be deleted or anonymised after approximately 12 months.
When data is no longer required, we delete or anonymise it using reasonable measures. Erasure may be limited where law or professional duty requires retention.
Your rights (Data Principal)
Subject to applicable law, you may request access, correction, or erasure; withdraw consent for consent-based processing; and nominate another person to exercise your rights in the event of death or incapacity, as permitted under the DPDP Act.
Submit requests to hello@tattvam.pro. We may verify your identity. Erasure may be declined where retention is required for care, legal compliance, or disputes—we will explain why.
If unsatisfied with our response, you may have remedies under applicable law, including approaching the Data Protection Board of India when fully operational and applicable to us.
Minors
Self-service booking is for individuals aged 18 and above. Services for minors require verifiable consent and involvement of a parent or legal guardian, who assumes booking and payment responsibility.
We do not knowingly collect data from children under 18 without appropriate guardian involvement.
Security
We use reasonable safeguards including HTTPS, access controls, and processor due diligence appropriate to the data we hold.
No system is fully secure. Protect meeting links, use private networks where possible, and notify us if you suspect unauthorised access.
Changes
We may update this policy. The "Last updated" date will change accordingly. Continued use after updates constitutes notice of the revised policy.
Contact
Privacy: hello@tattvam.pro · Grievance (data): hello@tattvam.pro
+91 98765 43210 · Tattvam Thought Studio · Indore, Madhya Pradesh, India